Refund Policy
Last updated: January 2025
Overview
At Kolumbas, we want you to be completely satisfied with our service. This policy outlines our approach to refunds and cancellations.
Free Trial
All Premium subscriptions come with a 14-day free trial. No payment is required during the trial period, and you can cancel at any time before the trial ends without being charged.
Subscription Billing
After your free trial, your subscription will be billed monthly or annually depending on your chosen plan. You can cancel your subscription at any time, and your access will continue until the end of your current billing period.
Refund Eligibility
We offer refunds in the following circumstances:
- Persistent technical issues that prevent you from using the service
- Duplicate charges or billing errors
- Significant service outages or failures
How to Request a Refund
To request a refund, please contact our support team at support@kolumbas.com with your account email and a description of the issue. We aim to respond within 2 business days.
Processing Time
Approved refunds are typically processed within 5-10 business days. The refund will be credited to the original payment method.
Cancellation
You can cancel your subscription at any time from your account settings. Upon cancellation, you will retain access to Premium features until the end of your current billing period.
Contact Us
For any questions about refunds or billing, please contact us at support@kolumbas.com.